FAQs

Lasers priced at more than $5000 are made to order for each client. Production and processing time takes 7-10 business days.

We always use express door-to-door shipping by DHL, UPS, FedEx, etc., unless you request alternative delivery.

USA orders are delivered within 4-7 business days following shipping.

International orders are delivered within 4-18 business days following shipping, depending on your country.

If you’ve ordered many units, production time may be increased accordingly.

In case of global supply chain challenges, shipping times could also be longer than usual.

• Rejuva Fresh is leading developer and producer of spa machines, offering you effective & safe aesthetic solutions. All of the lasers sold by Elite Smooth use the latest, most advanced Rejuva Fresh laser technology and are FDA cleared.
• Our factory has more than 40 R&D engineers and our quality is second to none.
• Efficient & reliable delivery.
• 1-to-1 online training, marketing advice and ongoing support; we treat all our clients as VIP.
• We are always honest with our clients. We are the supplier you can trust to give you straight and reliable answers.
• We always stand behind our warranties 100%.
• Clear, friendly & knowledgeable communication.
• Lifetime tech support advice on all machines purchased via this website.

Yes, all machines can be customized with your logo or other branding upon request. This service is free for machine with price more than $5000.

Other design requests are also welcomed. We can make a shape that is unique for you only. MOQ of 10 - 1000 units and extra cost may apply, depending on your requirements.

And, if you need a machine with functionality that is not shown on our website, please contact us and ask our customer service for a quote. We have more than 40 R&D engineers and are ready to offer you the best possible solutions.

Yes, a free online personal training session is included with your purchase.

After you complete the training we’ll mail you a framed certificate to hang on the wall.

Yes, all of our laser machines have a 3 year warranty and all production is subject to strict quality control.

Rejuva Fresh’s warranty provides a guarantee against any structural defects. It also covers spare parts within a limited time.

For warranty terms, please see our Warranty Policy.

The warranty does not cover accidental damage, improper use, or other issues that are not attributable to the manufacturing process.

Just add the products you want to your shopping cart and pay by any major credit card, Apple Pay, Google Pay, or Shop Pay on the checkout page.

Alternatively, you may ask our customer service to send you an invoice by email, and then pay by credit card or by wire transfer.

Once we receive your payment, your order will be processed and shipped immediately.

You can also pay in bi-weekly or monthly installments by selecting Shop Pay Installments as your payment option. In this case we will ship your products to you first and then you pay according to the plan you set up.

Yes, we offer interest-free financing, as well as flexible payment options.

If your shipping address is in the USA you can also pay for your order using Shop Pay Installments. Simply choose this payment option at checkout (available for businesses and for personal buyer).

Your products will be shipped as soon as your order is confirmed.

Yes, we offer free shipping by express, with no minimums.

We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners.

Yes, we offer both full and partial refunds, depending on your situation.

Please enquire for more information about our Refund Policy.

100% safe. Our payment provider is Shopify Payments, which is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest PCI level, so your information is very well protected!

To protect your investment, we offer lifelong technical support and an enhanced warranty, which covers main machine for 3 years from the date of delivery.

• All our machines are under strict quality control.
• Technical solutions will be offered to you asap if any technical problem is reported. 
• Free replacement parts will be offered asap if any parts problem, and the replacement parts will 100% fix the problem.
• We offer videos on how to replace and you can do the job quickly and easily by yourself.
• We pay for shipping costs for all replacement parts during the first 3 months of the warranty period.

Read full Warranty Policy